How do Volunteer's Experiences of Organizational Facilitators Influence Their Satisfaction and Loyalty: An Example of Hospital Volunteers

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Title:	How do Volunteer's Experiences of Organizational Facilitators Influence Their Satisfaction and Loyalty: An Example of Hospital Volunteers
Authors:	Wang；王實之, Yi-Ling Wu； Tsai-Wen Lin； Samuel Shih-Chih
Contributors:	衛生福利學系
Keywords:	Hospital volunteer；Organizational facilitators；Satisfaction；Loyalty
Date:	2019-10
Issue Date:	2023-08-28 10:21:13 (UTC+8)
Abstract:	The volunteer experience in organizational context has received far less scrutiny. Studies have indicated specific organizational settings, such as schedule flexibility, orientation and training, empowerment, social interaction, reflection, and rewards, and each has certain influences on their satisfaction and intention of remain. But we do not know their combined impact as organizational facilitators. This study focused on a sample of hospital volunteering, which occupies the largest service hours of volunteering work in Taiwan. We explored the experience of organizational facilitators that affect the satisfaction and loyalty of the volunteers from 868 valid questionnaires in a metropolitan hospital. The results showed that volunteers with more experiences on social interaction, reflections, and rewards, were more satisfied. In term of loyalty, volunteers with higher satisfaction showed higher willing to remain, recommend, accept services, and donate. Furthermore, because of flexible schedules and preferable rewards, the volunteers were more willing to remain; because of more training, higher social interaction, reflections, and rewards, the volunteers were more willing to recommend volunteering and accept services. Additionally, less flexible schedules, better empowerment, and more reflections as well as rewards influenced volunteers to be more motivated to donate. Implications of organizational efforts toward the hospital volunteer management are discussed.
Relation:	VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations,v.30n.5,p.1104-1117
Appears in Collections:	[Department of Health and Welfare] Articles

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